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SES Satellites
Role/Team
Large Scale Team
UX Designer
Tools
Date/Duration
8 Months
May 2022 - Dec 2022
Problem Statement
I joined SES team as a Product Experience intern, to help redesign their customer portal used in dealing with cruise line networks. The objective was to dicuss previous customer feeback and work with developers to come up with a much more streamline design that would include room for further implementation.
Problem Solution
Goal behind this project was to tackle recurring issues that had occurred from customer experience while using the last rendition of the portal. The overall design was seen as a bit out of date and lack the necessary for more creative implantation into the future. I along with several other core team members identify where these issues to be the most abundant to help make design changes.
Concepts/Wireframes
By the time I had entered the project, previous mockups had already been created. My job was to overview these old frames and use feedback from my superiors to help make new changes. Below were some of the old designs I had pulled from the archives to help start the foundation of my work.
I identified certain previous design decisions that seem to be out of line from what the team was expecting. Layout of most pages was fine, but general colors and typography changes would help users find the pages more restraining.
The "Lexicon" was the main source of navigation on the portal. A new version would needed to mocked up to help the flow infomation and direction to users seem more clear.
Design Stages
Over the course of the internship I was tasked with reworking a vast amount of different frames. Most throughout the customer portal contained listed infomation for the users. However, the area I had the most effect on during my time in the internship was the Homepage. Below is the general transistional developemt of the Homepage over the course of my time at SES.
Visual Design
I worked closely with the branding team at SES, in which we were able to craft well designed style guide. This was incredibly for not only finishing up the project throughout the summer, but also giving future designers a better understanding of what tools, they have already. Typography did not drastically change from the previous mockups rather was utilized more properly when the team and I construct new frames.
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Font Used
Calibre
ABCDEFGHIJKLMNOPQRSTUVWXYZ abcdefghijklmnopqrstuvwxyz
1234567890
Calibre Font is a modern font typeface that is famous all over the world due to Its bold letters and sharp corners. This typeface has small caps and a couple of numeral sets.
Calibre Semibold
Calibre Black
Calibre Bold
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Colors Used
F2F2F2
White Smoke
F9F9F9
Seasalt
FFFFFFFWhite
AFB9C3
French Grey
Text
Black
0091D2
Celestial Blue
High Fidelity Designs
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The rest of the customer portal saw dramatic changes overtime. Colors and text were used more wisely to give a much more relaxed space without having one element stick out too much. Service Tickets functionaltiy did not change between design phases, but after testing we found the process to be a lot more easy to follow.
A lot of the pages that undergo changes had a list like format contain multiple lines of items for the user. Once the team and I concluded on one of the design spaces it was easy to adapt to the others. The UI area of pages like Service Tickets saw a much cleaner approach to navigational options seen in the table header bar and its filter options.
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The result as the time of internship ended, left the portal in a much more approach state, leaving to feel a lot more up to date by competitor standards. With features like the widgets being an additional section to the project. It now leaves the customer portal and its service open to more options for future customization.
Challenges & Conclusion
My time SES left me overall quite satisfied with the experience. I was able to learn a lot through on the job learning by trial and error. The most important things I can take away from this internship were:
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First time being in a remote work environment
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Being on large scale team that spanned worldwide with different time zones
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Having specific deadlines for components
In terms of design, the time spent on modifinying the SES customer portal opened up new opportunines when using Figma. I was able to learn new techuqunines to help with project management and organizeation when managing a huge amount of Figma files. This helped give a result to the project that left in a good state for the next customer use.
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