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Product Design Internship
Role/Team
UX Design Intern
Team of 10 Members
Tools
Duration
8 Months
May 2022 - Dec 2022
Problem Statement
I joined the SES team as a Product Experience intern, to help redesign their customer portal used in dealing with cruise line networks. The objective was to discuss previous customer feedback and work with developers to come up with a much more streamlined design that would include room for further implementation.
Problem Solution
The goal behind this project was to tackle recurring issues that had occurred from customer experience while using the last rendition of the portal:
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The overall design was seen as a bit out-of-date
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Lack of necessary room for more creative implantation into the future
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Confusing/misleading navigation
Concepts/Wireframes
By the time I had entered the project, previous mockups had already been created. My job was to overview these old frames and use feedback from my superiors to help make new changes. Below are some of the old designs I had pulled from the archives to help start the foundation of my work.
I identified certain previous design decisions that seemed to be out of line with what the team was expecting. The layout of most pages was fine, but general colors and typography changes would help users find the pages more restraining.
The "Lexicon" was the main source of navigation on the portal. A new version would need to be mocked up to help the flow of information and direction to users seem more clear.
Design Stages
Over the course of the internship, I was tasked with reworking a vast amount of different frames. Most throughout the customer portal contained listed information for the users. However, the area I had the most effect on during my time in the internship was the Homepage. Below is the general transitional development of the Homepage over the course of my time at SES.
Visual Design
I worked closely with the branding team at SES, in which we were able to craft well-designed style guides. This was incredible for not only finishing up the project throughout the summer but also giving future designers a better understanding of what tools they have already. Typography did not drastically change from the previous mockups rather was utilized more properly when the team and I constructed new frames.
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Colors Used
F2F2F2
White Smoke
F9F9F9
Seasalt
FFFFFFFWhite
AFB9C3
French Grey
Text
Black
0091D2
Celestial Blue
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Font Used
Calibre
ABCDEFGHIJKLMNOPQRSTUVWXYZ abcdefghijklmnopqrstuvwxyz
1234567890
Calibre Font is a modern font typeface that is famous all over the world due to Its bold letters and sharp corners. This typeface has small caps and a couple of numeral sets.
Calibre Semibold
Calibre Black
Calibre Bold
High Fidelity Designs
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The rest of the customer portal saw dramatic changes over time. Colors and text were used more wisely to give a much more relaxed space without having one element stick out too much. Service Ticket functionality did not change between design phases, but after testing we found the process to be a lot easier to follow.
A lot of the pages that changed had a list-like format containing multiple lines of items for the user. Once the team and I concluded on one of the design spaces it was easy to adapt to the others. The UI area of pages like Service Tickets saw a much cleaner approach to navigational options seen in the table header bar and its filter options.
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The result as the time of internship ended, left the portal in a much more approaching state, leaving me feeling a lot more up to date by competitor standards. With features like the widgets being an additional section to the project. It now leaves the customer portal and its service open to more options for future customization.
In terms of design, the time spent on modifying the SES customer portal opened up new opportunities when using Figma. I was able to learn new techniques to help with project management and organization when managing a huge amount of Figma files. This helped give a result to the project that was left in a good state for the next customer use.
Challenges & Conclusion
My time at SES left me overall quite satisfied with the experience. I was able to learn a lot on the job by trial and error. The most important things I can take away from this internship were:
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First time being in a remote work environment
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Being on a large-scale team that spanned worldwide with different time zones
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Having specific deadlines for components
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